Wonboyn Cabins & Caravan Park Cancellation Policy

Deposits

A deposit is required for all reservations. A deposit equal to 50%of the total accommodation cost must be paid. Reservations will not be guaranteed without a deposit. We accept Visa, AMEX, MasterCard and direct deposit.

Final payment dates for bookings vary by season:

• Premium and high season: final payment for the booking will be due 30 days prior to arrival.
• Mid-season: final payment for the booking will be due 7 days prior to arrival.
• Low Season: final payment for the booking will be due at the time of arrival
• Special events: final payment for booking due 90 days prior to arrival
• For group bookings, different deposit terms will apply, these will be confirmed when booking.

Payment Options

Credit Card: We accept credit cards for both online and phone bookings.
Please note that payments made via card attract a card surcharge.

All Cards 1.3%

Direct Deposit: If paying via direct deposit the funds must clear in our account prior to the final payment date.

Cancellation / Refunds

If you cancel your booking within the cancellation period below, the following fees will be charged depending on the season.

For bookings made:

• Premium and high season: Cancellations within 45 days of arrival will incur a cancellation fee equal to the total booking value.
• Mid-season: Cancellations within 14 days of arrival will incur a cancellation fee 50 percent of the total booking value.
• Low season: Cancellations within 7 days of arrival will incur a cancellation fee equal to the first night’s accommodation/site rate.
• Special events: Cancellations within 90 days of arrival will incur a cancellation fee equal to the total booking value.
• For group bookings, different cancellation terms will apply, these will be confirmed when booking.

Some other things that you need to know if you choose to cancel your booking are:

• Administration fee: Where a refund is due, an administration fee of $25 will be charged for the loss of the booking, payable at the time of cancellation.
• Third party bookings: We are unable to process cancellations for bookings made via certain online travel agents (e.g. AirBNB, Wotif, Booking.com etc.). To cancel third party bookings, this will need to be done via the booking agent directly. You will need to contact these parties directly with any cancellation requests, fees may apply.
• Refunds  may take up to 7-14 days, any credit card surcharges charged at the time of the booking will not be refunded.
• Credits: If you need to cancel, a credit can be issued for future dates instead. The credit amount will be the amount paid for the booking less any cancellation and administration fees.  The value of your credit can be used for future bookings.  The following conditions apply in relation to credits:
• • Credits can only be used towards the value of accommodation bookings.
  • Credits are not available for bookings made via online travel agents, e.g Expedia and Booking.com, AirBNB.
  • Credits may be refundable for up to 12 months, if a refund was applicable at the time of cancellation. After this point any monies paid are forfeited.
  • Credits are valid for 12 months from the date the booking was cancelled; and
  • Credits may be transferred between any Aspen Holidays Parks in Australia.

What if Wonboyn Cabins & Caravan Park has to cancel your booking?

Should WCCP need to cancel a reservation due to circumstances out of our control (such as flooding, earthquake, fire or pandemics) guests will be notified and offered a refund of monies paid or credit to be held for a future date.

General Terms

Wonboyn Cabins & Caravan Park do not accept bookings from persons under the age of 18 years of age. All guests under the age of 18 must be accompanied by a responsible adult such as a parent or guardian. We reserve the right to cancel any reservation where this condition is not met.

Sale, Promotional and Event Tariffs

Any accommodation or site booking made on a sale, promotional or event tariff is made under special conditions that differ from standard tariffs. These are agreed to at the time of booking.

Deposits

If someone makes a booking, the accommodation they have booked becomes unavailable to anyone else who might want it, and any enquiries are turned away. If the customer who booked doesn't turn up, or decides to cancel, the business owner loses income. The shorter the notice of cancellation and the busier the period, the more probable and the more substantial the loss of income will be. The business therefore minimizes its potential loss by requesting a deposit to cover a percentage of the booked period. The taking of deposits to protect the business owner is standard accommodation industry practice worldwide.

Some businesses, including ours, will return a fair percentage of the deposit in the event of a cancellation, depending on when both the booking and cancellation were made.

When a cancellation is made governs the likelihood of someone else booking the accommodation, and this in turn governs the amount of the refund. If the cancellation period is a fortnight or less, there is no refund. This is because a rebooking at an establishment of this nature becomes unlikely at such short notice: Most people seeking a booking have by then already sought alternatives, and not many people plan their holidays only two weeks in advance.

There is no obligation for the business owner to refund any or all of a deposit.